At LiftUup, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on LiftUup, namely:
You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your LiftUup Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your LiftUup Account (further Refund related details are provided below).
In case, even if a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
You can cancel the product online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to your LiftUup Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your LiftUup Account (further Refund related details are provided below).
In case, the product has been shipped, you will not be able to cancel individual product.
With the cancellation of last product in the order, 'Gift Wrap' would automatically get cancelled.
As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
If a product is cancelled, then the free product associated with the product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer's designated location
Please be aware that products falling under specific categories, such as made-to-order or customized products may have a restricted cancellation timeframe. Once your order has been placed, the timeline for cancellation of these products may be limited. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
Products falling under specific categories, such as made-to-order or customized products may have a cancellation fee associated with it. This is to compensate for the manufacturer's time, costs and efforts. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.